How is this company still working? Stay Away!!!! - Assistant Store Manager Ulta Beauty Employee Review

1.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great concept that is able to generate sales regardless of how it is run.

Cons

Managers are basically sales associates that have a very full plate of tasks to complete themselves, plus all of the management functions; which creates a dysfunctional system. Company openly acknowledges that it doesn't give enough hours to meet the needs for the amount of work that needs to be accomplished. Also has incredible turnover, over 100 percent of employees left in less than 8 months and even had many of the new hires after that initial exit left when I was there. I would not be surprised if for the full year they hit near 200 percent turnover Terrible pay , bonus program is a joke, the goals or so insanely high and it is nearly impossible to meet. They also lied about that fact when I was deciding to accept their offer or not, because most retail bonus programs often rarely pay out, so I made it a point to get a clear answer(Force them to not give me a general platitude but specific percentage of employees bonusing).

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Indoor facilities, no extreme weathet

Cons

Micro managing was an issue at times

2.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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