Salon professionals run! - Salon Manager Ulta Beauty Employee Review

2.0
Feb 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Can build a clientele quickly and make decent commission and good tips in the right store.

Cons

Company does not understand the hair business and tries to impose a retail model on the salon. They treat all their employees like thieves (must be searched on camera by a manager every time you leave store, even if you're just running to your car), stylists are responsible for the maintenance (organizing, dusting, fielding customers, etc) of a giant professional hair retail section, yet can only use Redken products, the vast majority of Ulta salons do not have receptionists so stylists constantly have to interrupt services on paying clients to field phone calls, walk-ins and retail customer questions. Furthermore, I have never been so micro-managed in a job position in my entire professional life of 25-years! Every department manager polices you and your staff to make sure you're performing the daily duties, wearing proper dress code, and enforcing all the other piddly routine rules and regulations. Ulta has everything mapped out with all these rules and 'career paths' so that their is no room for originality or inventiveness. They do not want leaders. They want followers who will swallow their Kool-Aid and dose it it out to others. Oh yeah. Also, salon employees are responsible for cleaning the nasty public restrooms every day. That's why you went to beauty school for a year and spent $15000+, right!?! To live the dream of scrubbing a public toilet after standing behind a chair on your feet all day and giving Ulta 50%-60% of your earnings in commission!

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work at

Cons

There can be confusion at times.

2.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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