In extream need of good management!!!!!!!!!!!!!!!!!!!!!! - Esti Ulta Beauty Employee Review

1.0
May 29, 2009
Recommend
CEO approval
Business Outlook

Pros

if you work in the salon you get any salon service done for free, and if you work for the store side you get half off and even up to 60%.

Cons

I’ve worked for ulta for 2 years and at first i really liked it. All of us that worked for the salon got along great the store side did have some issues but they really weren’t big. but since I’ve worked there we have had 3 diff GMs. and me and 2 other girls are the only ones that have worked there for over a year and a half. the dm can not seem to keep any managers in the store long enough to actually fix problems we’ve had 5 salon managers in the last 2 years the last salon manager hadn’t done hair in 15 YEARS!!!!! and didn’t know how to use a computer. which are both part of her job. after numerous complaints from employees and customers she was replaced. and now they have replaced her with someone that can do most of her job. but still doesn’t know how to run a salon. She has asked employees to clock out in the middle of the day and come back later when there next client comes in because the salon was over hr. (which is against the law in cali, and I belive so in az also) asked employees to(work off the clock) not come in but take mandatory conference calls from home so they don’t use salon hr. and don’t get paid for them. She’s very rude to her employees. I’ve worked for other company’s and have never worked for a company as disorganized and mismanaged. also telling employees about mandatory meetings 2 days before the meeting and then when someone cant come because the meeting is on there day off and wont be in town.she told them that she would have to write them up if they cant come.

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5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone at my store is amazing, no drama

Cons

Heard other stores can be rough

2.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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