My experience at Ulta has been miserable and not rewarding so far. - Operations Manager Ulta Beauty Employee Review

1.0
Dec 21, 2011
Recommend
CEO approval
Business Outlook

Pros

The discount is decent, but its not worth it because of everything esle the employees have to go through. The health benefits are ok for managers.

Cons

The customer service is terrible and I am completely embarrassed to work for this company. Whatever happened to the customer is always right? There is no communication among managers, and all managers just do what they want. The associates get treated poorly by management and customers and they dont get paid enough to deal with all of that. The company does thank its employees, but District Managers and General Managers do not know how to thank their employees. I completely regret taking this job, and I am hoping to find a new one soon.

Explore other reviews about Ulta Beauty

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

sweet company that appreciates their employees, great gratis!

Cons

the hours kind of suck sometimes

2.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

See reviews by: Helpful|Rating|Date|All