It could be worse... - Operations Manager Ulta Beauty Employee Review

3.0
Aug 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Not a hard job Gratis Fun environment

Cons

Too task focused Unrealistic expectations Unequitable customer service scores

Explore other reviews about Ulta Beauty

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone at my store is amazing, no drama

Cons

Heard other stores can be rough

3.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

If you like helping people find skincare and makeup that suits them, it's a nice place to be--plus you get to take home some products for free every once in a while as gratis!

Cons

Your Ulta credit card is in danger of being heavily used--whoops! Also, even if you really know your stuff and are in the middle of speaking with customers, if they need someone at the register, they will replace you on the floor with a Prestige Beauty Advisor, which was always super disappointing. Especially if you've already established rapport with the guest and their cart is getting full. Also, customers have shared feeling racially profiled, being closely followed. Not cool. Something to keep in mind so you don't accidentally do that if you're part of the team.

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