Pros
1. The firm is not stale or static. It is actively seeking to grow and improve. Upper management applies positive pressure for performance improvement and is investing in space and equipment for growth. 2. There is a lot of camaraderie among staff. We get along with each other. Each person and department has its own responsibilities, but everyone is ready and willing to help the other. 3. The firm builds its services along the needs of the client. For example, it offers early evening and Sat. appointments , installment plans, free consultations, etc. 4. The firm often offers a chance to clients that have been rejected by others. we take difficult cases and give our clients a fighting chance.
Cons
1. Once in a while, our growth gets ahead of our capacity to serve our clients. For example, the amount of copying/printing exceeds our printer's capacity, or the number of clients in the waiting room exceeds the space, or the number of files exceeds the number of "hands on deck" to handle the volume. These are "good problems," but they are still problems. Generally, the firm responds and highers more help, or purchases a larger copier, or expends the office, etc. But the time between problem and solution can be stressful.