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      The Emirates Group

      Engaged Employer

      The Emirates Group reviews

      Felt Like a Human robot.. - Customer Service Representative The Emirates Group Employee Review

      2.0
      Sep 15, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      In depth 6 week training, with good support system

      Cons

      Constant monitoring, no break between calls. Team leaders seem to focus on negative feedback.. No incentives to create a happy workforce

      Explore other reviews about The Emirates Group

      5.0
      Nov 6, 2025
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance before Covid

      Cons

      Very uncertainty anytime they will fire

      1
      avatar
      The Emirates Group Response
      7mo
      Thanks for sharing. We're happy to hear that your experience reflects the inclusive, supportive and collaborative culture we aim for at the Emirates Group. With over 160 nationalities represented, we're proud to offer a truly global and welcoming workplace where people can learn, grow and thrive together. We appreciate you taking the time to share your experience and wish you the best .
      3.0
      Apr 8, 2026
      Anonymous- salaried staff
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, 401k, colleagues, flight benefits.

      Cons

      Middle East uncertainty has caused major instability. Poor leadership thinks rats and mold are a normal way of life in NYC. Micromanaging and toxic environment.

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