Pros
My review will pertain to present-day TCS-MIA (main location in Kendall), with just a few comments about the company as a whole. I had a dual role as a Custom Spaces designer and Inventory Specialist, also working closely with the (amazing!) Visual team, OPs and RSPs. Like most reviews on this site, the remarkable people I encountered were easily the best thing about my work at this company—the cream of the crop, honestly. TCS MIA is a store with a rare kind of camaraderie; collaboration is encouraged, and most everyone sincerely cares about the quality of their work. At the design desk, no one hesitates to ask one another questions or, when there is time, to brainstorm to find solutions. This generates an atmosphere customers want to be part of/feel included in. In true Miami style, the store runs on cafecita! - - also lots of laughter and encouragement. TCS is not a coast along kind of job; those who want to, tend to feel out of place. However there are lots of puzzle solving opportunities for the curious and service-minded. It can be an especially good place to work PT if you’re a student or have a second gig, as current management goes out of their way to accommodate requests. During a health crisis, my team’s support enabled me to keep working while getting back to a stronger place, and I’ve seen many such scenarios play out: team members treated as individuals with their own important personal goals and dynamic lives. Every job has aspects one would like to change, but on the whole I’m thankful for everything I learned in my 5 1/2 years with the company, and for the super smart and playful crew I had the enormous privilege of getting to know.
Cons
My time with company included dramatic highs and lows. An exceptional organizational boom was taken to be new normal, with buying choices that created an impression of TCS as impractical, rather than a place for accessible solutions. Currently, it’s not easy to progress in pay, nor for part-timers who would like to, to go full-time—with many factors contributing to that reality. Even so, I’m sad to now be leaving due to new policy regarding family members. It had been possible for family to report to different direct supervisors/work separate shifts, but the wording of that rule was recently adapted (separate from most recent handbook). The company loses someone with knowledge and experience at a time that’s even more needed. I would love to see the company get back to a strong place and once again be an example of vibrant employee culture, with steady merit increases, 401K matching, and bonuses even for part-timers, as was once the case. TCS customers have specialized questions and benefit greatly from expertise; seasoned TCS-ers set the tone and transmit the early vision. High standards make the job much more interesting.