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The Container Store

Engaged Employer

We can run the store without you. Please become part of the team. - Full Time Sales The Container Store Employee Review

3.0
Jan 28, 2009
Recommend
CEO approval
Business Outlook

Pros

I am an organization freak, and my co-workers get it. The majority of the staff is fabulous and fun to work with.We are a very diverse group, and there is an amazing array of skills and talents the staff brings to the table. There are no individual goals, and there is no commis sion. I believe that the company really does care about the welfare of its employees, but some of the management hires are questionable. The brass tacks, retail-lifer that knows what retail is about does not get the management job, but those with pretty resumes or district manager titles do. District managers do not know how to handle the day to day of running a store.

Cons

The scheduling is ridiculous. There are constant problems with changes being made without informing staff, and rather incompetent managers. The scheduling is a disaster, and they are changes made after posting, leaving holes in the coverage on a regular basis. Some people rarely or never close, while others close 4 night out of 5. We sometimes open on weekends with no register staff on the schedule for the first two hours of the day. I have had to close with only one person beside myself more than once. Unpleasant workers are not weeded out, and the managers never, ever close the store.

Explore other reviews about The Container Store

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Their business, benefits and products are all incredible.

Cons

My position did not allow for a healthy work/life balance. I was never "off".

3.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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