I honestly dreaded going to work there every day, it was really a depressing environment. - Technical Support TP Employee Review

1.0
May 27, 2011
Recommend
CEO approval
Business Outlook

Pros

The training was actually fairly decent, and I had high expectations during the first 3-4 weeks of my training and feeling things out. I also got some good experience with troubleshooting fiber optics technology.

Cons

There was absolutely no recognition for your skill, abilities, or hard work. You were constantly encouraged to focus on your call times rather than resolving the customers problem(s). Some of the management were extremely unqualified and would consistently give very poor advice. There were several problems with the troubleshooting tools we used while on our calls.

Explore other reviews about TP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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