Training - Customer Service Agent TP Employee Review

5.0
Aug 19, 2015
Recommend
CEO approval
Business Outlook

Pros

The trainers themselves are great. They help you in every way possible.

Cons

There is no way to study outside of class for everything you need to know before they put you on the phones. It is a paper free company, and I understand why. Maybe they need to have longer periods for training, than just six weeks of class. It sounds like a lot of time, not really for the amount of information you have to obtain. I am sure that I am not the only one that has struggled before and after getting on the phones.

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TP Response
7y
Thank you for sharing this and letting us know how we are doing. Rest assured that this is noted and will be use to improve our services to our employees.

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5.0
Jun 16, 2026
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Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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