Very low salary, lack of meritocracy, change of contract every few months in order not to make you permanent employee - Customer Service Representative TP Employee Review

1.0
Jul 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Great colleagues, multinational environment, pay on-time, 45 mins break included, easy job

Cons

- Salary has remained the same during the last 5 years (or more). If they think 820 euros (salary for most languages) are enough to live in Greece, they have absoultely no contact with real life, especially given the tremendous increases of renting costs in Athens lately. If they don't raise the salary soon, foreigners will start living and only the desperate greeks will remain. You need to pay minimum 300 euros to for a very basic studio flat + bills. 820 euros are not nearly enough. Cost of living in Greece is not the same as it was 5 years ago, but the salary that they offer hasn't changed at all. -Even if you are working for them for many years, you have the same benefits with somebody who has started working. No permanent contract, no salary increase, nothing at all. - They change the company in your contract every some months in order to avoid making you a permanent employee, so they can fire you whenever they want without a compensation. Totally shameful! - They sometimes include your overtime hours in your daily schedule, something that is totally illegal! - Too much focus on KPIs. People are not numbers and you are just a number for them. -Corrupted managers and HR. Lack of meritocracy. You need to know somebody in order to get promoted in many cases. - They don't listen to people. They just care about their money. They know all the above and they know that people are not satisfied, but they just don't care. A typical example of a multinational company. - Bonuses are very hard to get (though it depends on the department)

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TP Response
6y
Thank you for bringing this to our attention. May we ask you to please share this with us at http://bit.ly/TPHR-newform so we can address your concern properly? Thank you and all the best.

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5.0
Jun 18, 2026
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Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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