Disgusting - Technical Support TP Employee Review

1.0
Aug 22, 2012
Recommend
CEO approval
Business Outlook

Pros

Still thinking about this... they hire anyone and everyone? Some of the coworker are cool, the ones that just show up and do their job. The rest make this their career.

Cons

The environment, pay, supervisors, EVERYTHING. Terrible. Supervisors are arrogant, management untouchable, and the other agents vary too greatly to say anything. The environment is worse than a high school. The company doesn't seem to care about the customers, it is a 3rd party call center. The supervisors will tell you to do stuff like send new equipment even if you know this isn't the problem, (send a new router when the customer is looking for the coax cable to reconnect the router) just to get you off a long call. Then they chide you because your FCR is low... would not recommend to anybody. There is a reason turnover is so high. There are a few good IHD people.

Explore other reviews about TP

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Training is very helpful to employees

Cons

There is nothing bad about this company.

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TP Response
2d
Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team.
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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