Used to be great. Now, not so much - Customer Service Representative TD Employee Review

2.0
Mar 31, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits package is adequate, Staff is like family . Good training program. Travel and Expense Compensation is competetive. Paid time off accrues at a good pace

Cons

Always understaffed, leading to customer complaints, which the lowest paid employees have to deal with. Absolutley no help from anyone form the Assistant Branch Manager level up. I havent seen my branch manager in about a week. When he does show, he likes to focus completely on the bad, and not at all on any of the good things that we do. I have noticed that the people at higher levels in the company dont know a thing about how the bank runs on a day to day basis. Raises are few and far between, and we are now forced to rely on a points system for Quarterly bonuses. If you get 100% of your goals, they will give you a "Satisfactory" rating. They want you to get to around 300% of your goal in order to get a whopping payout that, after taxes, equates to about $150. Its unrealistic. Plus my 5 bosses suck at their jobs, did I mention that already? I have never met Ed Clark, but I assume that if I switched spots with him I would be able to do his job. He, on the other hand would probably sit at my desk and look like a deer in headlights while customers and managers yell at him all day. FUN!

Explore other reviews about TD

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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