Not what it used to be. - Customer Service Representative TD Employee Review

2.0
Aug 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Revitalized expansion makes room for growth. Excellent opportunities for training. Customer Service is stressed over more traditional banking and finance skills.

Cons

Salary growth will not keep step with experience and internal promotion (a standard in retail banking). The new bank (TD) often hires externals at significantly higher rates... My supervisor earned 40% less then many of his subordinates (myself included). My branch had VERY high turnover rates. Customer Service is stressed over more traditional banking and finance skills.

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

4.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, Compensation, Peers, Communication, Parental Leave, Celebrations

Cons

Micromanaging, Lack of training, Lack of advancement, Lack of communication with SLT, Job Security

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