Pros
You meet some good people are willing to suffer with you.
Cons
TD is constantly ensuring all branches have limited staff on duty and it is simply not realistic anymore. The executives should loosen up the purse strings (aka...their personal profits) and contribute towards the mental well being of retail representatives. All throughout COVID, TD did not make one single effort to ensure that transactions done in branch were only essential. I've been to other banks with my elder parents (who bank with multiple banks), and they denied them in branch service because it could be done at the ATM or online. (I tried to explain it to them before they went, but they wouldn't listen to me...and I'm glad they learned their lesson). Continuing to extend hours back to 8pm is ridiculous as well. Why not just reduce the hours of service and have more staff present? I'll tell you why not. Because they intentionally want branch employees to get low survey results to keep bonuses low. The "customer survey" is nonsense, and weighs heavy on just ONE branch representative. The survey template is beyond outdated, and doesn't clearly indicate it's ONLY about the branch representative and their scorecard. The executives clearly know what they are doing here. However, they don't think about those parents who need to work until 8pm open, and then close the branch (which can take forever sometimes). Glad they get to go home to their kids by 10pm. TD...you're about two decades behind. It's not only about customers anymore. Start working on work-life balance.