2.0
Aug 30, 2013
Former employee, more than 1 year
Montreal, QC
Recommend
CEO approval
Business Outlook
Pros
great salary and banking benefits. My supervisor was patient with me.
Cons
The other managers would very often pass by me without saying hello. Horrible system being used to evaluate agents interactions with customers. For example, if a customer likes your service but hates the price then you as an agent would get penalize for it (lower bonus etc..). Managers would never back you up if you have a problem with a customer. The work is extremely boring with almost 0 chance of advancement. Stupid contests after another. I just left and not looking back. Good riddance! but still a good experience for your cv.