Customer Service Representative - Customer Service Representative TD Employee Review

1.0
May 6, 2017
Recommend
CEO approval
Business Outlook

Pros

- Co-workers - Fast career progression if you can exceed sales goals (however if you start in retail don't expect to head to corporate anytime soon) - Decent pay for post-secondary students - Introduces you to the financial world

Cons

Pretty much everything else: - Extremely unrealistic sales goals with a lot of pressure to meet them or be hounded day and night by management and be professionally "coached" - Some extremely rude customers but that's to be expected of any retail job - especially one in which you are handling people's money - Insufficient training : you get one day of "orientation" and you are to be taught everything else in-branch but what ends up happening is that you are thrown to the wolves immediately. Branches are usually extremely busy and understaffed so there is no one to get help from without having the customer wait 10-15 mins extra - and that creates its own problems. - Micro-management: your every move is looked upon by the managers present and your sales are tallied every hour to make sure that you meet the *very* high goals

Explore other reviews about TD

5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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