Depending on your location, it is either really great or terrible. - Customer Service Representative II TD Employee Review

3.0
Oct 27, 2011
Recommend
CEO approval
Business Outlook

Pros

-If the "store" is staffed correctly, hours are flexiable. -Most people in the stores are very friendly -Technology is great -Fair compensation -Exstensive training available -Quarterly incentive pay

Cons

-depending on location, unattainable goals -micro managed depending on region located. Too many reports and logs to be completed more then once a day... -Audits are nightmares -Customer satisfaction is very important which is good, but the survey they do is basic and doesn't really reflect the true outcome of the customer experience and how well the store is actually doing -Quarterly incentive pay scale varies on how well you do as a store and your position -So many changes happen all at once. Instead of changing things, perfecting it, and then going on to something else, everything happens at once and then changes again a few months later -Information doesn't get passed down to all employees depending on the manager

Explore other reviews about TD

5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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