4.0
May 17, 2015
Anonymous employee
Former employee, more than 5 years
Los Angeles, CA
Recommend
CEO approval
Business Outlook
Pros
The staff tend to be very knowledgeable, and at the time when I worked there, were truly empowered to do whatever it took to make certain customers had a great experience. This was my favorite thing about this company.
Cons
The direction of the company changes often, and you should be prepared to deal with that. One moment, gift registry was the most important metric in the world, the next moment it was completely forgotten in favor of customer email collection, which is quickly forgotten in favor of cooking class sign-ups. It's difficult to keep up with what is the important metric from week to week.