It looks like such a great place to work! But, the phrase you hear repeatedly: "We're Always Hiring" says it all... - Sales Associate Sur La Table Employee Review

1.0
Mar 8, 2010
Recommend
CEO approval
Business Outlook

Pros

The discounts: 40% off products not already on sale, otherwise you get the sales price. 10% off electronics not already on sale. 50% matching of 2% of your salary on 401(k) contributions. The occasional celebrity siting at the Santa Monica store.

Cons

A very dehumanizing and unorganized environment where employees feel that they are not valued and are constantly being chastised for not following ever-changing policies. Unaccountable and lazy store management. You are repeatedly scheduled for the shifts you requested off. Manager walks away from you when you need help with a customer (or anything) instead of following through and taking responsibility. It's embarrassing when you're with a customer! The only two remaining long-term assistant & floor managers are very good, but treated with little respect. District management is very abusive. Reviews were written at the district level this year and were consistently negative and seemed to be written by someone who didn't even know who were were. They gave us these reviews right before the holiday season (our busiest time) so we were all completely demoralized. That just seems dumb. All in all, a very frustrating, degrading and bizarre place to work.

Explore other reviews about Sur La Table

5.0
Mar 21, 2026
Recommend
CEO approval
Business Outlook

Pros

This is a good job for benefits and teaching experience

Cons

Don’t have autonomy over cancelling classes

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Staff was friendly and willing to help through the hiring and training process, and tasks were shared evenly

Cons

Management implements rules that harm the flow of sales and make for terrible checkout lines. Scheduling was always done last minute and it was impossible have a stable work schedule due to last minute changes and no stable scheduling duties for managers

See reviews by: Helpful|Rating|Date|All