Disappointed in the company and the lack of training on every level. - Management Team Sur La Table Employee Review

2.0
Feb 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Selling interesting products, good discount, culinary environment is fun.

Cons

Where do I start. The actions of the store manager will make or break the environment. I worked for a manager who demanded unrealistic goals and reprimanded you if you didn't achieve them. Ex. The MOD (manager on duty) was expected to run the selling floor (usually with one associate)....as well as tend to the students in the cooking classes , have 4 or 5 tasks to do and keep on top of every employee in the store (including the chef teaching the class). An example of "keeping on top of" would be making sure that EVERYONE punched in for their shift out for their break, in from their break and out when their shift was over. We would actually have to check every employees time card to make sure they punched in and out properly. So much time was wasted doing this! The irony is, the store manger, who didn't have to punch in was always late for her shift! I could easily tell a million more stories like this. I know from talking to employees from other stores that not all managers treat their staff this way. Her form of managing was to bully employees and hardly ever acknowledged a job well done.

Explore other reviews about Sur La Table

5.0
Mar 21, 2026
Recommend
CEO approval
Business Outlook

Pros

This is a good job for benefits and teaching experience

Cons

Don’t have autonomy over cancelling classes

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Staff was friendly and willing to help through the hiring and training process, and tasks were shared evenly

Cons

Management implements rules that harm the flow of sales and make for terrible checkout lines. Scheduling was always done last minute and it was impossible have a stable work schedule due to last minute changes and no stable scheduling duties for managers

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