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      Work @ home, Fioptics tech support - Tech Level I Startek Employee Review

      2.0
      Feb 3, 2015
      Tech level i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is great! This job saved me a lot of money in gas. I love helping customers with there problems and solving there issues.

      Cons

      Putting a time limit on trouble shooting customers problems. Tools locks up or freezes and you have to reboot the tool or computer too much. Following KB flow to solve issues are not correct. Some of the dispatches could be solved if you would of not been rated by your AHT. You only has 11 minutes per call to solve customers issues.

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      5.0
      Jan 22, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team was very helpful Open door policy Training was great

      Cons

      When business slowed down we were released from the phones, so we did not get to work full 8 hours

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