Pros
the tagline of "Quality of Life" for clients and customers is real. Staff is smart, hard working and dedicated. Great COVID response - they added sick time offering for people who get sick with COVID. Good diversity history. It is a good place for Front-line workers who work at client locations. . . .BUT . . .
Cons
Unfortunately, the 'Quality of Life' mantra does not extend to Sodexo's corporate employees in HQ North America. There have been constant reorganizations over the past 5 - 10 years initiated by the Global Group, headed up by a EU Board of Directors who have no idea how the US and Canada markets or what processes are set up just for regular office work. Change can be great, but if staff must change direction every 3 months, then change back, then use different tech, (without training), of course the processes will get confusing for everyone involved. On top of it all, each staff members seems to be responsible for 3 or 4 jobs worth of work, yet the pay remains low. COVID saw some segments getting layoffs (this is a foodservice company, so that would be expected under these circumstances) But even through COVID, remaining staff are working harder and more hours than ever - but it is never enough. Staff suddenly gets shifted to be in different depts under different leadership without a plan or transparency on why. Even the SVPs have no idea what is going on from one month to the next. Morale is at an all time low. -- Also Healthcare coverage for US staff is dismal. Pay rates are not up to industry levels.
