Great place to work - Customer Service Representative Shell Employee Review

5.0
Feb 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Gives chance to deal with customers

Cons

Loads of work and you have to follow same procedure daily

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Shell Response
5y
Thanks very much for your 5-star review! I noticed your location and as we have offices currently in the UK, Poland and Germany, perhaps your review was meant for Royal Dutch Shell. I'm afraid I'm unable to re-route your review to the main Shell page, but please do re-share your review there, so that it reaches the right people. Our colleagues at Shell will also be grateful for your feedback! Thank you again for taking the time to leave a review, Eleanor.

Explore other reviews about Shell

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Shell is a wonderful company to work for. They truly support your continued development and many employees have been here for 20+ years. The work culture is one that provides a feeling of true psychological safety.

Cons

There are lots of meetings.

4.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Early career engineers are given significant ownership and exposure to complex operational challenges. Strong focus on safety, technical development, and collaboration across disciplines. Opportunities to work on high-impact projects, interact with senior leadership, and contribute to decisions affecting major assets and infrastructure.

Cons

Workloads can be demanding, and priorities can shift quickly based on operational needs. Decision-making processes can be slow due to organizational complexity, and geographic mobility may be necessary for certain career opportunities.

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