"best place to work"?? Nothing further from truth. - Senior Technical Support Engineer ServiceNow Employee Review

1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Other teams/groups somewhere appear to have really have actual, healthly work-life balance. Would love to learn of them for openings and transfer over ASAP.

Cons

All double talk. Public non-specific praises diametrically opposite of actual labor abuses and unpaid overwork culture, coupled with lack of raises for 3rd year. What goes on internally is toxic and demoralizing, and should not be tolerated in any developed democracy. Kickoffs, quarterlies, all-hands, etc. amount to all pep rallies full of self-praise at corp level, fantastic financial stats both past and forecast, which on the front lines carrying the actual heavy load, find completely ironic, enduring perpetual excuses of lack of budget for staff, no bonuses/raises/stock grants after initial contract, coupled with unreasonably and disproportionately many duties without adequate time nor resources to perform them.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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