Good people. Too bad about the processes. - Account Executive ServiceNow Employee Review

3.0
Oct 11, 2024
Recommend
CEO approval
Business Outlook

Pros

The intellectual firepower in this place is off the charts. The leadership? Battle-hardened veterans with a vision that could melt glaciers. And the office space? Forget minimalist boredom – it's a temple of design that actually makes you want to show up.

Cons

Buckle up, buttercup, because getting anything approved for any selling in ANZ is a freaking minefield. You think you're hot stuff slinging deals? Think again. Every quote you submit gets scrutinised like you're trying to smuggle nuclear launch codes. Enterprise sales needs oversight, sure, but this ain't it. Prepare to have your quotes ripped to shreds with the kind of corporate language that would surely get you cancelled on the interwebs. Passive-aggressive jabs, condescending tones, and enough underhanded comments to make you question your sanity. Sales folks are so terrified of getting their deals nuked, they just take the abuse. Hey, we all need to get paid, right? Bottom line: If you can't handle a daily dose of corporate-sanctioned psychological warfare, steer clear of Sales in ANZ. This place is like a black hole for productivity. Things disappear into the ether, never to be seen again. It's like they're trying to emulate the inefficiency of the old Sydney mono-rail with the fervour of Sydney Metro And don't even get me started on the renewal process. It's a labyrinth of red tape and bureaucratic hurdles that would make even the most patient person throw their hands up in despair, going back to my point about Sales Support teams thinking they're entering the boxing ring with you every time you submit a quote.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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