Good people -- great co-workers and supervisors. - Anonymous employee ServiceNow Employee Review

3.0
Mar 29, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast growing company that will be the leader on CLOUD/SAAS (if it isn't already). Overall a great product. Some very talented hard-working people work there. Very process and detail oriented. Looks good on a resume. Well run from a shareholder standpoint. Good place for someone out of college to get their feet wet since this is the future of IT and the future is NOW as they say.

Cons

Growing pains. Too much focus on metrics and lots of micro-managing. The strict attention to detail and processes is a double-edged sword and also causes scaling problems in getting things done. Very easy to get caught up in minutiae. This can be a very soul-crushing place if you are a perfectionist. That being said; this is probably a better place than most companies out there.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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