A company that truly cares about their employees - Anonymous employee ServiceNow Employee Review

5.0
Jun 12, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This is the best company I’ve worked at so far in my career! I’ve touched startups, agencies, and mid sized companies which all have it’s pros and cons so I was a little bit nervous to jump into corporate world. Sure it comes with the standard office politics, no where is perfect but there’s nothing here I can’t handle, I’ve dealt with worse problems- way worse at other companies. - There is virtually no ego here. You know those meetings where there’s that person/few people who feels extremely strongly about their opinion and won’t back down at all? Like their answer is the only right answer? Well the people here don’t have that mentality, sure we still have arguments but it’s always from the mentality of we’re a team, let’s make the product the best it can be for our customers rather than stroking our own egos. This is such a breath of fresh air. - Which leads to the next benefit, no finger pointing. Throughout my career I have faced countless departments and teams not owning up to their mistakes and would rather throw someone else under the bus. That does not fly here. We do not dwell on mistakes, we accept it and try to find a solution as quickly as possible. Because guess what, the milk has already spilled so no use finger pointing. How can we help each other do better? I love that we act as strong as our weakest link so it’s in our best interest to support those who need help. To help each other learn and grow. - I feel like our leadership actually cares about us. It’s very genuine and sincere and you can see it from how they carry themselves. How at each all-hands, they mention that rather than only focusing on numbers. Because guess what, they know that taking care of employees lead to better work. I don’t know why that’s such a hard concept for companies to grasp, treat your employees well and they’ll want to stay. We were one of the first companies to go full remote on a global scale because of the 2020 Covid19 pandemic. And then weeks later, everybody else followed suit. I love that they address head on the issues happening in the world like George Floyd and Black Lives Matter movement. This is a company that truly cares and makes a genuine effort rather than virtue signaling on social media. - Amazing people - Top of the line benefits and perks - I can go on and on but I think you get the point. There’s a reason we’ve been recognized for so many things. Also we were ranked 3rd for happiest employees in the US!

Cons

- Typical corporate stuff like a lot of teams so hard to know which resource to go to sometimes - They seem pretty strict on years of experience corresponding to IC level. Like you’re not going to find a 25 year old in a Senior position here. - The internship program is only open to those enrolled in school. I’m not a fan of this methodology because it doesn’t help those less fortunate who couldn’t afford college or who wants to make a career switch. We should make tech jobs more accessible

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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