Stagnant Career - Senior Technical Support Engineer ServiceNow Employee Review

2.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Free lunch, social events, facility

Cons

Worst management, promotion criteria vary from team to team, no annual compensation review, more tickets you resolve, even more tickets get assigned to you. No planning on how to improve the resolution time for those who work slow. No proper criteria for Manager eligibility as a degree is not a must to be a manager.

Explore other reviews about ServiceNow

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

pay was solid. i guess you can get in at a good strike price if you receive a new grant now...

Cons

- Bill and p5 are busy living the high life at F1 races and concerts, while the operators get cut - Leaders have been told not to promote internally. Only external candidates, ideally from salesforce - we just cut 2500 people and leadership refuses to even acknowledge it - Refresh #s are low and we have been told additional stock grants for lower than VP will be <1/2 or 0 - we continue to move away from what our product can actually do now we are just building screens and selling an unrealistic dream

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