Sound Transit SOC. Decent pay, great co-workers, awful position and leadership - Dispatcher Securitas Employee Review

2.0
Feb 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Majority of SOC co-workers have great work ethic. Management staff are a pleasure to speak to. Incidents are fun to work through to resolve, but it can be stressful.

Cons

Too many tasks passed down to SOC from empty positions and very repetitive tasks (for ex. notify the client of incidents through a few different methods. Sending out an advisory email, contact them on the phone, and notify them on a text chat). SOC is always understaffed for the year that I have been here. The team size is too small, a total of three dispatchers and one supervisor to manage customer and client calls, texts, and emails; resolving security incidents across dozens of stations; managing the patrol status of 50+ officers; review and burn footage from CCTV for management, client and any approved public disclosure requests. Personally, I do not recommend working in SOC for the Sound Transit account because the pay and benefits do not accommodate for the unreasonable workload given.

Explore other reviews about Securitas

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable work and different work environments

Cons

Limited benefits: No paid sick leave

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Securitas Response
2mo
Thank you for your feedback. We’re glad you value the stability and variety in work environments. We understand your concerns regarding benefits and pay accuracy, and we take these matters seriously. We’ll continue working to improve consistency and ensure employees are paid correctly for their time. As a valued employee if there is anything additional you'd like to discuss please feel free to contact our leadership team at comments@securitasinc.com.
3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The only thing that I enjoyed while working here was the team that I had the privilege to work with. My employment was on a tech team which was a vendor with a larger Tech company. I was able to network and meet some amazing people that allowed myself to connect with others in the tech industry.

Cons

My experience with this company was extremely disappointing. I raised serious workplace concerns related to disability-related treatment, harassment, and overall employee support through internal reporting channels, but I did not feel those concerns were handled with the urgency, fairness, or accountability they deserved. The issues continued for a significant period of time, despite repeated attempts to report them properly. After I provided additional details that were requested as part of the internal reporting process, I was removed from my client assignment. In my opinion, the timing and handling of that decision felt retaliatory, especially because it happened after I raised concerns and participated in the company’s reporting process in good faith. I was initially told that another placement would be pursued, and there was communication for several weeks. However, I was ultimately separated from the company under a “Non-Placement Termination.” The experience left me feeling unsupported and gave me serious concerns about how employee complaints, workplace concerns, and follow-through are handled.

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Securitas Response
1w
Thank you for sharing your experience. We are sorry to hear that your time with Securitas did not meet your expectations. We take concerns regarding workplace treatment, employee support, and reporting processes seriously, and we appreciate you bringing your perspective forward. Feedback like yours helps us evaluate our practices and identify opportunities for improvement. We wish you success in your future endeavors and thank you for the contributions you made during your time with the company.
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