No Trust and Confusing Place to Work - Solutions Engineer Secureworks Employee Review

2.0
Oct 15, 2020
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the ability to work from home. For the most part, the work/life balance was great. For awhile, I did enjoy the work I did. The people are great. There are some really talented and knowledgeable people that work there. I just think they miss out on tapping into that talent effectively. I'm really struggling with this review. I spent a lot of time working with Secureworks. I was hoping to spend many more years at the company. Unfortunately, it didn't work out that way. I don't want this to come across as a flaming session, but maybe it will help the company improve, and hopefully help someone new evaluate if this is the right environment for them to jump into.

Cons

There really are a lot to list. In general, though, the biggest con with working here is the culture. Rules, processes, and even career objectives are created by the top managers without input from the people that actually do the work. It seemed like every few months there were new rules/processes put in place. Just when the business got into a rhythm, the processes change. The workers who are "instructed" to follow these rules try to follow them. When someone goes crying to the management about the changes, exceptions are allowed, thus undermining the staff who were trying to follow and adopt them. This happened over and over again to the point of me not bothering to even try following the new processes and instead direct complaints to management. Common statements I heard, "I didn't create the rules/processes, I just have to follow them. If you have complaints, speak to ." Absolutely zero delegation. All deals had to go through upper management for approval. In what world is it 'ok' that the CEO has to approve individual deals on a regular basis? Absolutely ludicrous. I can see "occasional" large deal situations, but this was common practice. New direction to a software company is a huge mistake in my opinion. May help shareholder value but it doesn't help the customer or the employees career opportunities. I really question if the decisions made live up to the Company Values so often promoted internally.

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Secureworks Response
5y
Thank you for taking the time out of your day to share your thoughts with us. I am sorry to hear that your experience here was not as positive as we'd like for it to have been. We are always looking for opportunities to make positive changes to our workplace environment for our employees worldwide. If you have comments about how your experience could have been improved, I welcome you to reach out to me at feedback@secureworks.com. Thank you!

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5.0
Oct 17, 2025
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CEO approval
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Pros

Remote, work-life balance, very intelligent and nice people to work with

Cons

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1.0
Apr 24, 2026
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Recommend
CEO approval
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Pros

Formed good relationships with colleagues

Cons

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