Great place to work! HR needs a little more customer focus. - Anonymous employee Secureworks Employee Review

4.0
Dec 17, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Challenging work. Very flexible for time and location. Has a culture of problem solving.

Cons

HR issues are slow to resolve. Secureworks relies on the Dell HR systems, and the local HR reps do not always display the best customer service skills.

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Secureworks Response
7y
Thank you for taking the time to provide us with feedback. We are always looking for opportunities to improve our work environment and appreciate your feedback on internal customer focus. If you have ideas that you feel would help us with this ongoing goal, we would love to hear from you! Please reach out to your manager, our culture team, or me directly at feedback@secureworks.com. Thank you! Tom

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5.0
Oct 17, 2025
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CEO approval
Business Outlook

Pros

Remote, work-life balance, very intelligent and nice people to work with

Cons

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1.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Formed good relationships with colleagues

Cons

Transition from an organization that had a great services reputation in the industry to a crowded XDR space, along with complacent management led to their acquisition

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