Decline in Service to Clients - Trusted Advisor Secureworks Employee Review

3.0
Nov 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Great minds and exposure to technology. Options to move to other departments or be promoted. Diverse staff with a lot of passion for what they do.

Cons

Drop in service to clients since Dell acquisition. High pressure working environment and lack of resources provided to complete jobs and meet expectations.

Explore other reviews about Secureworks

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, very intelligent and nice people to work with

Cons

Leadership not always transparent and some reorgs along the way

1.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Formed good relationships with colleagues

Cons

Transition from an organization that had a great services reputation in the industry to a crowded XDR space, along with complacent management led to their acquisition

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