Unsustainable product and business models - You Name IT, I Did IT Secureworks Employee Review

2.0
Oct 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Has an enormous backlog of positions to hire for due to the human-touch centric product and business model, resulting in high starting salaries, even for relatively inexperienced workers. Some very smart and talented people work here - consistently in the Gartner magic quadrant, and has worked to preserve some semblance of thought leadership in the managed security service provider (MSSP) space One of the last pure play MSSPs out there - this is what they do. Very sales focused organization - they could sell sand to the Saudis.

Cons

Where do we even start? Ossified senior management believes that every year is 2008, that the golden age of hand written Snort signatures will live forever Software platform (Counter Threat Platform) is a house of cards. It could literally collapse at any moment. Propped up by spiraling IT and operations budgets to support a business model (inspect and detect EVERYTHING!) that went extinct in the wild years ago. Costs associated with keeping this platform up are driving the company into the ground. Company is not run by the right people. Senior VPs (Operations/Research, Engineering/IT Operations) are fighting to preserve their fiefdoms while the company loses over $10M per quarter Dell's acquisition of EMC means that the days of easy money from the mothership are over Constant mid-management re-structuring and turnover means nobody knows who they're working for every six months. Constant strategic goal shifts mean nobody knows what they're supposed to be doing at any given time Has the largest software organization of any non software company you have ever seen, but at the lowest possible efficiency imaginable Likewise for operations - lack of automation, and a stunted platform, means a consistent, large deficit in trained security analysts to actually deliver service

Explore other reviews about Secureworks

5.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, very intelligent and nice people to work with

Cons

Leadership not always transparent and some reorgs along the way

1.0
Apr 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Formed good relationships with colleagues

Cons

Transition from an organization that had a great services reputation in the industry to a crowded XDR space, along with complacent management led to their acquisition

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