Not a place you want to work at - Vice President Santander Employee Review

1.0
Jan 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, I had a very miserable experience at Santander in New York. They are quite effective recruiters, but once you are in, you realize you have been lied to and most of the 'facts' you were told are simply untrue. A very frustrating place to work at, with very hierarchical management that simply won't listen (many of them Spanish expats who are here for a couple of years and then leave), and a very "old school" approach to everything. Very resistant to any type of change, technology or suggestion for improvement.

Cons

Salaries (base) are low. But they promise very high bonuses that unfortunately are never achieved even if one (as in my case) exceeds sales and revenue goals by 50%! Again, a culture of lies and excuses. Extremely old fashioned place where managers will literally yell and scream at every little chance they get. I was truly miserable at this place.

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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