Worst IT leadership I've ever seen! - IT Manager Santander Employee Review

1.0
Oct 13, 2020
Recommend
CEO approval
Business Outlook

Pros

You get to see how IT shouldn't be done

Cons

IT has a 60% turnover rate because it’s so messed up. With each Director/CTO turnover we hope that things will improve but they never do. This company runs things as if it was the early 2000’s. The leaders are full of pride and will not engage vendors or ask for help. They constantly throw contractors under the bus and use them as scapegoats when things go wrong when it’s our leaders who never plan. They only think one-step ahead and don’t understand the concept of residual impacts. Some departments complain about not having manpower, but never adjust their justification for more resources. They implement “solutions” that have a more negative than positive impact on the business and simply don’t care. This company had promise 5+ years ago, now with the current leadership in place, it’s a disaster. Every good employee has left or is looking. Save yourself an ulcer and look elsewhere.

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5.0
Jun 20, 2026
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Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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