I would never work there again. - Customer Service Advisor Santander Employee Review

1.0
Apr 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Training was well structured and well delivered. I met some good people there, and still have friends that work there. The on-site canteen (if your shift allowed you to go there) was quite good, albeit quite small.

Cons

- Terrible shift patterns; usually going from 1pm-9pm to 7am-3pm shifts the next week. - 2 days off per week, but it would consist of one weekday and one weekend day. You were given 1 our of 4 full weekends off as your 2 days. - Parking was terrible. There were so many things wrong with their parking. - The job itself wasn't enjoyable. After being there for a while you got trained to deal with customers' charges, which meant receiving verbal abuse from customers on an almost daily basis. There's a whole host of other issues with the Sheffield site, but I think I've covered enough.

Explore other reviews about Santander

5.0
Mar 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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