Under appreciated - under valued order takers - Local Business Manager Santander Employee Review

1.0
Feb 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Absolutely no pros whatsoever

Cons

You are called a local business manager or LBM and the job description says that building relationships with the local business community which is complete and utter bull, you spend your day with a list of people to call and offer them a credit card, if you don't open up the list everyday and make so many calls and then don't have enough credit card applications you end up in a world of pain and performance management. Servicing of your customers you are not allowed to do, so you end up spending your day little better than a cold calling sales person order taking. You are not allowed out of the branch to visit your customers or build relations with them, oh but don't forget you have to arrange a networking evening so that your customers can come to you.

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5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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