Gettng worse by the second - Universal Banker Santander Employee Review

1.0
Jul 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Paid training with hotels, food, travel free. All Sundays off. Great vision coverage. Lynda training free if you want to learn things like it offers.Thats it.

Cons

This place is declining fast. Every day you go into work and get at least one district exec email threatening your region. WE MUST DO BETTER, THIS IS NON NEGOTIABLE! WE NEED X AMOUNT OF LOANS, X AMOUNT OF INVESTMENTS, X AMOUNT OF NEW MONEY OR HEADS WILL ROLL. Then you have short staff (to make P&L look better), missing branch managers, coddled BMS to cover for managers being useless or out of the office, new pay structure to severely reduce a payout you only get four days of the year anyhow (which comes as part of your regular paycheck, so taxes will take more of it too), mandatory call nights every week, constantly changing daily expectations, video monitoring of you at all times to see if you check your phone, dont walk every customer to the door, slouch or chew gum, etc. THEN add in that you can lose what little payout you could have made, because a customer was interviewed and complained about something that never even happened at your branch. They spend tons of money on stupid things, on football and box seats and racing cars and trips not offered to your region, golf outings for the upper employees. But they are lowering the ability for customer facing daily grinders to make ends meet, while we watch them on cruises and paid vacations.

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5.0
Jun 20, 2026
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CEO approval
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Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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