Bad experience - Part Time Teller Santander Employee Review

1.0
Jun 29, 2016
Recommend
CEO approval
Business Outlook

Pros

The only good thing was the bank was closed on Sundays.

Cons

Absolutely terrible experience. I was the only teller most days. I don't know if my manager was just an idiot who didn't do the schedule properly, or the bank was too cheap to hire any more people. I had to deal with customers yelling in my face all day about the terrible lines. I didn't get a lunch break because no one was there to cover me. I couldn't even use the bathroom without my manager yelling that we had a line. My manager was the most aggressive in your face type of person I ever met. She was not only rude to employees but rude to customers. She would offer loans to people who insisted they didn't need them just to make her goals. She would literally beg. At one point she yelled at me to chase the UPS man to see if he would open an account.

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5.0
Jun 20, 2026
Recommend
CEO approval
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Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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