Pros
Some genuinely hardworking frontline staff. Good colleagues who support each other. Occasional opportunities to lead transformation work. Flexible working arrangements in certain teams.
Cons
Senior leadership disconnected from operational challenges. Constant restructures with no clear direction. Excessive bureaucracy slows down even simple decisions. Underinvestment in systems, tools and FC technology. Progression based on politics, not performance. Heavy workloads with unrealistic deadlines and poor resource planning. Frequent last-minute priorities due to lack of strategy. Too many "initiatives" launched without meaningful follow-through. Morale low because teams feel unheard and undervalued. Lack of specialist urd~rstanding in upper management leads or decisions