It was alright, until it wasnt - Frontline Staff Sam's Club Employee Review

4.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is alright and they’ll give you hours if you work hard for it

Cons

Needed to sign people up for credit cards.

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Sam's Club Response
1y
We appreciate you taking time to share your experiences with Sam's Club in this review. This is very insightful feedback. Thank you.

Explore other reviews about Sam's Club

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

No issues with my work life balance.

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Sam's Club Response
2d
Thank you so much for sharing this review. We appreciate and value you.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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