I wouldn't recommend my worst enemy to work here! - Cashier Sam's Club Employee Review

1.0
Apr 22, 2011
Recommend
CEO approval
Business Outlook

Pros

- Starting pay is above minimum wage - As a college student they work around your school schedule - Free Sam's Club membership - Profit sharing once a year - Easy to "move up the ladder" - Casual work environment - Store closes a lot earlier than most retail businesses

Cons

- Rules are constantly changing so there isn't much organization with how things are done. - New hire training is a waste of time - Open door policy is a joke! -Cashiers are expected to sale warranties, plus memberships, and credit cards to members who, 99% of the time, don't want to be sold anything (which leads to members becoming angry, especially when the checkout lines are extremely long). - NEVER enough cashiers scheduled to work, so the lines are constantly long, even on slow days. - There is usually only one front end supervisor scheduled to assist several departments; this causes cashiers to wait for an extended period of time just to receive change, a void, or any type of assistance. Members become angry. - Did I mention the angry members?? - Standing on hard concrete for 5 to 8 hours a day. - After standing for about 5 to 8 hours a day doing heavy lifting, cashiers are required to stay after work to assist with cleaning and reorganizing the store (which is what floor associates and night shift are responsible for). - Items are sold in bulk so there is a lot of heavy lifting ( you have to lift up to 50lbs) - Very easy to move up in management with little education/training. This lead to having supervisors/managers who are incompetent (bad attitudes, poor communication skills, horrible people skills, completely clueless as to whats going on/what they're doing). - During the warm seasons the front-end area is unbearably hot ( as the air and heat are controlled from home office!) - Employees only get discounts on produce (fresh fruit and veggies only) that are over priced in the first place

Explore other reviews about Sam's Club

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Environment good pay flexible

Cons

there are not many cons so far

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
3w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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