Overworked and Underpaid - Cashier/Freezer Sam's Club Employee Review

2.0
Jul 20, 2012
Recommend
CEO approval
Business Outlook

Pros

The company will give you hours if needed. There were times where I came in early just to get some more hours and they allowed it. They were very flexible with my schedule when I was in school and I liked my co workers. They were the reason my job went by so fast. Also experienced some nice customers. They also fed us from time to time. Free membership and health benefits.

Cons

The pay doesn't at all equal up to how much or how hard you've worked. I started off at 8.40 and got a 50cent raise after a year. if you're trying to pay REAL bills, this is not the job for you. If you're in college, the pay should be good but you wont have a social life anymore. They will overwork you. If you were working on the floor in a department, they will make you work in other people's departments even if you're not done with yours. I worked in the freezer/cooler and I always had to close by myself making me the absolute last daytime person to leave. Managers nagged super hard about small things and was not at all sympathetic to the fact that I was working a department by myself with over 200 customers. I also worked as a cashier and I transferred from there because of the whole plus card thing. The plus cards actually determined if you kept your job or not. The only time the managers liked you is if you were selling plus cards and even then, they would fire you for something else. 100% transferring was a killer because you had to transfer everything from one cart to another with NO help. The customers were no help and would get mad if you're going too slow. If ONE thing was not transferred, you would end up in the office with a write up. When it was time to go, the managers would keep us there doing stupid stuff that wasn't even in our department. Overall,my views about sams club is that they are a money hungry, understaffed, organization that see their employees as nothing more than a number that's suppose to work like Hebrew slaves and get paid pennies out the dollar. Sams club is going down the hole slowly but surely if they keep this up with what they're doing.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Environment good pay flexible

Cons

there are not many cons so far

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Sam's Club Response
2w
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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