I have moved up from cashier to COS Checkout Supervisor in 5 months, but I get paid less than some cashiers...wth? - Checkout Supervisor Sam's Club Employee Review

3.0
Jun 22, 2012
Recommend
CEO approval
Business Outlook

Pros

It's a good company with a stable job security. It is an indoor job with lots of room to move around. I like the health benefits, and the people for the most part.

Cons

They pay you a rate that is based on how long you have been there, rather than what you are actually doing. A cashier that has a pay grade 3 who has been there for 2 years can make 10 bucks an hour, yet a checkout supervisor who has been there for 5 months can make less than that. That makes no sense. The boss makes less than a cashier, yet he tell him/her what to do and is his BOSS! Crazy!

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Pros

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Cons

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2.0
May 7, 2026
Recommend
CEO approval
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Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
3w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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