- Receive calls from a wide variety of issues one next to the other one (medical, customer service, banking, insurances, now tech support as well...) This makes it difficult to keep up with the specificity of vocabulary in each different area in both languages, making it really stressfull. - Management is a group of kindergarten children deciding things. They think a simple "sorry" is going to make up for their missmanagement. - Workload is intense, your brain may be fried by the end of your shift - The app works from the phone, which makes it useless for anything else while working.