A solid company, a nice workplace, but a technically frustrating experience - Tech Support Engineer SAS Employee Review

4.0
Apr 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Company stability: The company is solid and well-established within the industry. Pleasant work environment: Offices are generally well-equipped and enjoyable to work in. Good benefits: The benefits package is competitive and appreciated. Respect for employees: Employees are treated with respect, and it's not unusual to find people who have stayed for decades — a rarity in the tech world. Work-life balance: The workload is manageable, and work-from-home is highly encouraged and valued. Friendly colleagues: Coworkers are generally kind and willing to help when possible.

Cons

Outdated mindset: The company culture still reflects a legacy approach to technology and processes, with an old-fashioned mentality that permeates product design and internal workflows. Complex and unintuitive products: The products are unnecessarily complex and lack intuitive interfaces or clear naming conventions. Lack of onboarding support: The technical onboarding process is poorly designed, making it extremely hard for new hires to get up to speed. Poor documentation: Both internal and external manuals are dense, overly technical, and lack summaries, diagrams, examples, or practical explanations. Limited access to external resources: All knowledge and training are proprietary, with no third-party resources available online to support learning. Ineffective internal training: Internal courses are outdated, overly theoretical, and not adapted to beginners — they focus on listing features rather than teaching concepts. Opaque ticketing and dev communication: The ticketing system is cumbersome, and responses from developers are often unclear or too technical, with little empathy for less experienced users. Lack of structure: There are no clearly defined processes or responsibilities. It's often unclear who knows what or who should be consulted for a given problem. Low sense of personal achievement: Despite liking the company overall, the constant confusion and lack of clarity make it difficult to feel competent, confident, or fulfilled in your role.

Explore other reviews about SAS

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Got laid off because of downsize

Cons

Best company to work for and I still miss my coworkers and managers.

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits: health coverage, on-site gym, childcare, healthcare center, and more. Work-life balance: predictable hours, flexibility for parents and a culture that doesn't expect you to grind 60-hour weeks.

Cons

Compensation lags the market, slow career advancement and promotions can take years. Change-resistant culture and new ideas move slowly. Leadership team manages up to just one person.

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