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Royal Caribbean Group

Engaged Employer

Great Company, Bad Job - Certified Vacation Planner Royal Caribbean Group Employee Review

2.0
Nov 3, 2010
Recommend
CEO approval
Business Outlook

Pros

Employee Cruises Benefits, Great Initial Training Provided, Some good supervisors,great brand to work for, overtime was provided alot (for some this is not good)

Cons

Its a call center so thats what your gonna get. Management has done some DRASTIC changes this year including re-scruture the departmen after I left but before I left it was a disaster. The schdule was done on seniority and most likely you would have to work both weekend days. The hours were also TERRIBLE and the base pay and was even worst (8.00 p/h) You would have to deal with some difficult problems and were not compensated well for it.

Explore other reviews about Royal Caribbean Group

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

awesome manager, intimate environment, fun people

Cons

long occasional mandatory commute to port

1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is competitive. You get a free cruise.

Cons

The culture here was ok, though not the best. Now with a VERY strict 9-5 policy, the entire company is feeling the grip of the execs. No exceptions for anyone who has a doctors appointment or needs to pick up a kid or adjust their hours slightly to get through life. Many employees have to work extra hours, travel across the world, and work based on other time zones due to projects spanning across the world. No matter, 9-5 or pack your things. Execs are demanding more control, they seem to forget that they placed their office all the way in the traffic zoo of the Port of Miami. No one is happy and now you can hardly get out of the port at a decent time. Would have loved to see some execs and vps fight against this but it seems they only care about protecting themselves, and Mr Liberty is having his way. I hope he enjoys this act of control as it is making his employees miserable. Expect high turn over soon or layoffs, or both. Many of the small benefits have been rolled back without any announcement (food discounts, commuter discounts) without any notice. We have lost the plot, we are selling vacations, not saving lives.

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