Mediocre call center job that could have been a great place to work - Consumer Outreach Inbound Sales Royal Caribbean Group Employee Review

Excellent employer. I've been working with the company for 7 years, and it has genuinely changed my life for the better. I appreciate the way the company treats its employees and the opportunities it provides. The workload can be demanding, but the benefits and overall support are very good. This lifestyle is not for everyone, but if you're comfortable spending around 6 months at sea followed by 2–3 months on vacation, it can be an amazing career choice. The compensation is solid and allows you to save money, invest, and build long-term financial stability. I would definitely recommend this company to people who enjoy travel, meeting new people, and working in an international environment.

Cruise ship life is not for everyone. You work every day, and in many positions a full day off is rare. Most crew members share a cabin with a roommate, which can sometimes be challenging. However, these conditions are well known before joining. If you enjoy travel, meeting people from around the world, and are willing to work hard to achieve your financial goals, the experience can be extremely rewarding.

Pay is competitive. You get a free cruise.

The culture here was ok, though not the best. Now with a VERY strict 9-5 policy, the entire company is feeling the grip of the execs. No exceptions for anyone who has a doctors appointment or needs to pick up a kid or adjust their hours slightly to get through life. Many employees have to work extra hours, travel across the world, and work based on other time zones due to projects spanning across the world. No matter, 9-5 or pack your things. Execs are demanding more control, they seem to forget that they placed their office all the way in the traffic zoo of the Port of Miami. No one is happy and now you can hardly get out of the port at a decent time. Would have loved to see some execs and vps fight against this but it seems they only care about protecting themselves, and Mr Liberty is having his way. I hope he enjoys this act of control as it is making his employees miserable. Expect high turn over soon or layoffs, or both. Many of the small benefits have been rolled back without any announcement (food discounts, commuter discounts) without any notice. We have lost the plot, we are selling vacations, not saving lives.